info General Questions
Are withdrawals available instantly? expand_more
Withdrawals depend on account status, KYC, gateway limits, and admin approval workflow. Processing time varies by method and network conditions.
gavel Escrow Service
How does escrow protect both buyer and seller? expand_more
The buyer funds the escrow first. Funds are held until agreed delivery terms are met. If there is a dispute, admin reviews evidence and resolves according to platform policy.
When is an escrow transaction released? expand_more
Release occurs after buyer confirmation or admin resolution. If no dispute is raised within the agreed window, the transaction can move to release based on workflow status.
What happens if a dispute is opened? expand_more
The transaction is placed into disputed status. Both parties can submit proof, and admin or superadmin can review timeline, logs, and terms before final decision.
Why am I seeing a pending status on transactions? expand_more
Pending status means one or more required checks are still in progress, such as confirmation count, compliance review, or admin action.
cached Coin Mixer
What is Coin Mixer and why is it used? expand_more
Coin Mixer is a privacy-focused process that reduces deterministic traceability between source and destination flows by routing through controlled internal stages.
How long does Coin Mixer processing take? expand_more
Processing time depends on network confirmations, risk checks, and queue load. Pending and processing states update as confirmations and internal checks complete.
Can I cancel a Coin Mixer request? expand_more
Pending requests may be cancelled only before processing locks routing steps. Once processing starts, cancellation is typically restricted for security and integrity.
security Account Security
No security FAQs available.